Find an Advocate
Let down, feeling unsafe, failed by a NDIS provider
Sometimes organisations and individuals, including the NDIS, make genuine mistakes or they have been unable explain clearly why a particular course of action was necessary, whether that be due to funding restrictions, circumstances outside of their control or NDIS requirement and process.
Sometimes information and advice provided by other parties in public forums i.e. Facebook, may be out of date or just incorrect.
Diversitas WA prides itself on being open, honest and transparent and we recognise that independent advocacy services can offer support and advice without any perception of a conflict of interest.
Support Coordinators cannot use NDIS funding for advocacy but we will ensure we gather all evidence required for any change of situations for the clients we serve.
There are a number of independent advocacy services listed through the NDIS website
https://www.ndiscommission.gov.au/resources/find-assistance/find-advocate or you can speak to your support coordinator for further information.
UNDERSTANDING COMPLAINTS WITH THE NDIS COMMISSION
Let down, feeling unsafe, failed by a NDIS provider
The NDIS Quality & Safeguards Commission is an independent agency established by Federal Law to improve the quality & safety of NDIS supports and services.
The Commissions Role is to:
* Regulate NDIS providers.
* Provide National consistency.
* Promote safety & quality services.
* Resolve problems & identify areas for improvement.
The NDIS Quality & Safeguards Commissioner has the discretion to impose specific conditions on any NDIS provider if services are of poor quality
https://www.ndiscommission
Making a complaint to the NDIS Commission
Let down, feeling unsafe, failed by a NDIS provider
If your complaint is about your NDIS plan or the planning process, in any state or territory, please contact the National Disability Insurance Agency (opens a new window).
Your family or friends can talk to the NDIS on your behalf. Their service is completely free and independent.
NDIS will need to know who is involved, what you are not happy about, what you want to happen, and some information about you.
With this information, NDIS will work with you and your NDIS provider to resolve your complaint.
NDIS recommend that you call their complaints line directly on 1800 035 544.
Even if you’re not sure yet if you want to make a complaint, we can provide advice and information to help you decide what you want to do.
There are many ways to make a complaint to the NDIS Quality and Safeguards Commission:
• Call them on 1800 035 544
• Use TTY on 133 677
• Use National Relay Service (opens a new window) and ask for 1800 035 544
• Use an interpreter.
The NDIS Quality & Safeguards Commission
Having Choice & Control in Your Life
The NDIS (National Disability Insurance Scheme) is all about your choice and control when accessing supports.
Diversitas WA promotes Choice and Control and listens carefully to you, so we understand your Needs and Wishes.
A member of our Leadership Team will come out and visit you and your family/carer in the first instance, so we gather all the necessary information.
We will then provide you, and the people that are important to you, with information about opportunities that are available for you to try new experiences, establish connections within your community, develop skills to live independently, form new friendships and live a fulfilling life.
We will listen and work with you and the people who are important in your life to develop person centred, flexible supports that work for you.
Quality and Safeguards Commission
The NDIS Quality and Safeguards Commission is an independent agency established to improve the quality and safety of NDIS supports and services. The agency has Powers under the NDIS Act (2013).
The Commissions Role is to:
* Regulate NDIS providers.
* Provide National consistency.
* Promote safety and quality services.
* Resolve problems and identify areas for improvement.
The NDIS Code of Conduct
This Code applies to all NDIS providers under the National Disability Insurance Scheme Act (2013).
The NDIS Code of Conduct requires workers and providers who deliver NDIS supports to: * act with respect for individual rights to freedom of expression, self- determination, and decision-making .
*respect the privacy of people with disability
The NDIS Quality and Safeguards Commissioner has the discretion to impose specific conditions on any NDIS provider if services are of poor quality.
FURTHER INFORMATION ABOUT THE QUALITY & SAFEGUARDING COMMISSION CAN BE FOUND AT:
https://www.ndiscommission.gov.au
Your Right to be Safe – Always
You have the right to feel safe and receive good quality service from your providers. There are rules for registered NDIS providers to make sure this happens.
If you feel unsafe or unhappy with the services you are receiving from Diversitas WA – or any other registered or unregistered provider, it’s always okay to speak up.
As a registered NDIS Provider, Diversitas WA is obliged as part of our Registration with NDIS to Report Incidents to them in certain circumstances.
What are the Circumstances?
Why do providers have to report incidents?
As a NDIS Provider Diversitas WA, has to record and manage incidents so that:
-You are immediately safe
-You receive a quality service
– You have your rights protected
– We improve our Services all the time
– We comply with NDIS Registration Requirements
Diversitas WA must record and manage all incidents in our own system. We must also tell the NDIS Commission about reportable incidents.
Working together, we may also need to tell other organisations too. This might include the police or other protective services.
Diversitas WA will make sure we remain open and transparent with clients and all stakeholders to ensure your safety is not compromised.
Full NDIS Fact Sheet
Further Information on Resources & Video’s