OUR CLIENT SURVEY
As a registered NDIS provider Diversitas WA has to undergo regular audits and as part of this process we need to show that our clients have the opportunity to provide feedback, but we want to make sure you can feedback at any time (not just at audit time).
This is not merely a tick box exercise to retain our NDIS registration, we embrace this task as it relates to Diversitas WA’s long-term sustainability as a business, so that we continue to provide and improve the services we are registered with the NDIS to deliver.
If you have time, we would appreciate it if you could complete the attached questionnaire… just click on the button below.
Should you need to provide specific feedback please use the “Specific Feedback section further down this page”
Thank you in anticipation!
Specific Feedback
We value your Compliments & Complaints as this helps us to improve our services. Please contact us in the first instance as we will listen and work with you to find a resolution, if you are not happy – and celebrate with you, if you are…
Contact Form
Let down, feeling unsafe, failed by a NDIS provider
What if I still have concerns?
If we have been unable to find a resolution The NDIS Quality and Safeguards Commission monitors all NDIS service providers in Australia and that includes taking charge of complaints.
If you are unsatisfied with Diversitas WA or any other provider that you are receiving supports/services from you can find out more by visiting the NDIS Commission website www.ndiscommission.gov.au
or call 1800 035 544.
Information about How to make a complaint
Currently Carrie Sutcliffe is Western Australia’s Acting State Director for the Quality & Safeguards Commission offices in Western Australia.
They are based at: Level 1, 200 St Georges Terrace Perth WA 6000 They can be accessed online by following the link: https://www.ndiscommission.gov.au/about/complaints
Further information
If you need an Interpreter
Please call 131 450 or visit www.tisnational.gov.au.
If you are deaf, or have a hearing or speech impairment, contact the Quality and Safeguarding Commission through the National Relay Service.
For more information, visit www.relayservice.gov.au contact the Helpdesk on 1800 555 660
Other Statutory Agencies in Western Australia
Western Australia Consumer Protection
Telephone: 08 6552 9596, or 1300 30 40 54
Email: consumer@dmirs.wa.gov.au
Website: commerce.wa.gov.au/consumer-protection
Commonwealth Ombudsman
Telephone: 1300 362 072
Email: ombudsman@ombudsman.gov.au
Website: ombudsman.gov.au
Health and Disability Service Complaints Office, an independent and Impartial Statutory Complaints Authority in WA has been superseded in regard to complaints relating to Disability Providers:
HaDSCO:
Complaints and enquiries line: (08) 6551 7600
Free call from landlines: 1800 813 583
Fax: (08) 6551 7630
Email: enquiries@hadsco.wa.gov.au
Postal address: GPO Box B61, Perth, WA 6838.
Office address: Level 2, 469 Wellington Street, Perth, WA 6000